Refund Policy

Last Updated: March 19, 2026

Summary: Customers may request a refund within 14 days of the initial purchase or a renewal payment for Whisper Pro. This applies to one-time purchases and recurring subscriptions purchased through Paddle.

1. Standard Refund Window

We offer a 14-day refund window for eligible purchases of Whisper Pro. This means you may contact us within 14 days of:

2. Subscription Cancellations

You may cancel a recurring subscription at any time before the next billing date. Cancellation stops future renewals. If you want a refund for the most recent charge, please submit the request within 14 days of that charge.

3. How to Request a Refund

To request a refund, send us an email and include the information below so we can locate your order quickly:

  1. the email address used for the purchase;
  2. your Paddle receipt or transaction ID; and
  3. a short description of the issue, if relevant.

4. How We Process Refunds

Approved refunds are returned to the original payment method. Processing times depend on your bank or payment provider, but most refunds appear within 5 to 10 business days after approval.

5. Billing Errors and Duplicate Charges

If you were charged more than once for the same order, charged the wrong amount, or billed after a cancellation that should have taken effect, contact us immediately. We will review the transaction and correct the issue, including issuing a refund where appropriate.

6. Service Issues

If Whisper Pro is unavailable for an extended period or a technical issue prevents you from receiving the service you paid for, contact us. We may provide a refund, service credit, or another reasonable remedy depending on the situation.

7. Consumer Rights

This policy is in addition to any rights you may have under applicable consumer protection law. Nothing in this policy limits those rights.

8. Contact

Refund requests: refunds@sieve.pub

General support: support@sieve.pub

Website: https://sieve.pub

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